Human resource performance measurement framework for construction projects and companies
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A new approach for measuring the performance of employees in construction companies is presented. Two different methods are proposed. For employees directly engaged on a project, performance is measured by using different Key Performance Indicators on four different organisation levels. For employees not directly engaged on a project, performance is measured by using Responsibility Assignment Matrices that are quantified using the Quality Function Deployment methodology. In both cases the system returns non-dimensional evaluations for employees, which can be used as a management tool for efficient human resource management. The presented framework is designed for civil construction projects and companies but it is applicable to any industry.
Keywords:human resource management / KPI / OBS / performance measurement / QFD / RAM
Source:Tehnički vjesnik / Technical Gazette, 2014, 21, 1, 69-78
- Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek